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Booking and Reservations
A booking is confirmed upon receipt of payment and issuance of a booking confirmation by El Nido Travel Agency
Prices are subject to change based on availability and fluctuations in travel costs until full payment is received.
If the travel product you booked is not available, we will offer you either a full refund or an alternative travel product of similar pricing.
The client must provide accurate personal information as required. The agency reserves the right to cancel bookings if information is incomplete or inaccurate.
Payment and Charges
Full payment is required upon booking to secure your island-hopping tour.
Accepted payment methods include credit card, bank transfer, or other methods as specified by El Nido Travel Tour.
Additional charges for personal equipment or optional activities (e.g., premium snorkeling gear, additional excursions) may apply and are payable on-site.
Failure to pay by the specified time may result in automatic cancellation of your booking.
Pricing Disclaimer
Prices listed are estimates and may change based on currency, supplier rates, or other costs.
Final prices will be confirmed when booking, and any additional charges will be communicated promptly. By booking, you agree to these potential adjustments.
Events beyond our control
El Nido Travel Tour is not liable for any failure or delay in providing services due to events beyond our control, including but not limited to natural disasters, extreme weather, acts of government, strikes, pandemics, transportation disruptions, or any other unforeseen events.
In such cases, El Nido Travel Tour reserves the right to modify, reschedule, or cancel tours for the safety and well-being of our guests.
If an event beyond our control affects your tour, we will make reasonable efforts to offer alternative arrangements or rescheduling options.
Refunds or compensation will be handled on a case-by-case basis and are not guaranteed for disruptions outside of our control.
Changes and Amendments
Changes to the booking requested by the client may incur additional fees and are subject to availability.
We reserves the right to make changes to the itinerary in the event of unforeseen circumstances (e.g., weather, natural disasters).
Weather and Conditions
Tours are subject to weather and sea conditions. We reserves the right to cancel or adjust the itinerary for safety reasons, with rescheduling or refunds provided as applicable.
Customers must follow all instructions given by guides or staff regarding safety and weather conditions.
Liability and Responsibility
We acts as an agent for third-party suppliers (e.g., boat operators, guides) and is not liable for their actions or omissions.
El Nido Travel Tour is not responsible for any loss, injury, or damage arising from circumstances beyond our control.
Health and Safety Requirements
Customers must disclose any relevant medical conditions and confirm they are physically able to participate in activities like snorkeling or swimming.
Personal travel insurance covering accidents, health issues, and loss of belongings is recommended, as El Nido Travel Agency is not liable for any such occurrences.
El Nido Travel Tour strongly recommends that all guests obtain comprehensive travel insurance that covers trip cancellations, medical expenses, personal accidents, lost or stolen belongings, and any other unexpected travel disruptions.
Travel insurance is the responsibility of the guest and is not included in the cost of the tour.
In the event of an accident, illness, or any unforeseen circumstances, El Nido Travel Insurance will not be liable for any costs incurred. It is the guest’s responsibility to ensure their travel insurance policy provides adequate coverage for the activities and destinations involved in their tour.
Cancellation and Refund Policy
Customer cancellations must be submitted in writing and may incur the following charges:
More than 7 days before the tour: 100% refund of the total booking amount.
2 to 3 days before the tour: 50% refund.
Less than 1 day before the tour: No refund will be issued.
Cancellations on the day of the tour or no-shows are non-refundable, as arrangements and expenses have already been committed.
Tours may be canceled or rescheduled by El Nido Travel Tour due to unsafe weather, mechanical issues, or other conditions that could impact safety. Guests will be offered the choice of rescheduling or a full refund.
In the event of a cancellation due to situations beyond our control (e.g., natural disasters, strikes), El Nido Travel Tour will make every effort to offer alternative arrangements. Refunds in such cases will be assessed individually and are not guaranteed.
Refunds will be processed within 7 business days after the cancellation is confirmed. Refunds will be issued via the original payment method, or an alternative method as agreed upon by both parties.
Date changes or rescheduling requests made by the guest are subject to availability and may incur additional fees, depending on the timing of the request.
Claims, Complaints, Requests for Refund
If you have any complaints or issues during your tour, please bring them to the attention of El Nido Travel Tour as soon as possible so we can address them promptly.
Claims and complaints must be submitted in writing within 30 days after the tour’s completion, along with any supporting evidence.
Requests for refunds will be evaluated on a case-by-case basis and are subject to the terms outlined in our Cancellation and Refund Policy.
Refunds cannot be guaranteed for complaints or claims submitted after the specified period or for issues arising from events beyond our control.
Refund requests for missed portions of the tour due to a client’s choice or failure to meet travel requirements will not be granted.
Our team is committed to ensuring an excellent experience, and we encourage guests to reach out with any concerns before, during, or after the tour.
Equipment and Liability
Equipment (e.g., life vests, snorkeling gear) will be provided. Guests are responsible for using it properly and must report any equipment issues immediately.
Any loss or damage to equipment due to negligence may incur additional fees.
Media and Photography
By participating in the tour, guests agree that El Nido Travel Tour may use photos or videos taken during the tour for promotional purposes.
Guests may opt out by notifying the agency prior to departure.
Conduct and Behavior
Guests are expected to follow instructions from guides and staff for their own safety and the enjoyment of others.
El Nido Travel Tour reserves the right to remove any guest from a tour without refund if they behave in a manner that is disruptive, dangerous, or harmful to the experience of others.
Personal Belonging
El Nido Travel Tour is not responsible for the loss, damage, or theft of any personal belongings during the tour.
Guests are advised to keep their valuables safe and secure at all times.
It is recommended to avoid bringing unnecessary valuables, as some activities involve water, sand, and physical movement where personal items may be at risk.
Law and Jurisdiction
These Terms and Conditions, and any disputes arising from or relating to them, shall be governed by and interpreted in accordance with the laws of Philippines.
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue to be valid and enforceable.
This clause specifies the governing law and jurisdiction, providing clarity on where legal disputes will be resolved. Adjust the country or state as relevant to your agency’s location.
Acceptance of Terms
By booking and participating in an island-hopping tour, the customer agrees to all terms and conditions as stated above, including policies on payments, cancellations, and liabilities.